Frequently Asked Questions
What exactly is a [vidi]?
A [vidi] is a self-contained video player with high-quality screen, speaker, and rechargable battery. You can play up to three of your favorite videos on each [vidi]. It makes a great gift for any occasion.
How many [vidi]s can I buy at a time?
What do I need to make a [vidi]?
You need at least one video that you want to place on your [vidi]. Three videos are even better.
When can I upload the videos for my [vidi]?
During the checkout process you will be able to upload your video files.
What kind of video files will work?
You can upload MPEG4, MP4, MOV, AVI or WMV files. The maximum file size is 200Mb.
If you need help converting or compressing your videos, check out our compression guide.
How long should my videos be?
Most people find that 3-5 minute videos work best. In our standard configuration we can accomodate up to 15 minutes per video.
When will my [vidi] arrive?
We ship most orders within 3-5 business days of payment confirmation. Depending on your choice of delivery method, you should receive it shortly thereafter.
Do you ship outside of the USA and Canada?
How much does a [vidi] cost?
The price varies depending on the type and size of the [vidi] you choose. Please check each product page for more specific pricing information.
What payment types do you accept?
We accept VISA, MasterCard, American Express or PayPal.
What do I do if there is something wrong with my order?
What is your return policy?
You can read our full return policy here.
How do I contact you?
19032 South Vermont Ave.
Gardena, CA 90248