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Uploading videos for your [vidi] is relatively simple most of the time. If you follow these guidelines, you should have no difficulty successfully uploading your video.

You can upload uncompressed video or video that has been compressed (encoded). Uploading uncompressed video is the easiest and most straight-forward, however it may take a long time to upload and will result in large file sizes and short videos (1 minute of video from an iPhone5 is about 130Mb). By compressing (encoding) your video, you can upload longer videos much more quickly.

Follow these simple steps:

[+] What to do
[+] What not to do
[+] Exporting from iMovie, Final Cut Pro or QuickTime Pro
[+] Advanced Compression/Encoding Tips
[+] File Formats
[+] Resolution
[+] Video Settings
[+] Audio Settings
[+] Troubleshooting
[+] Additional Support

What to do

[+] Choose the Vidi designed to best display your video - If you shot your video vertically (it is taller than it is wide) you will want to select the "Vertical Orientation".  Most video is shot horizontally (wider than it is tall), in which case you would choose the "Horizontal Video Orientation" on the product ordering page.
[+] Upload videos with a supported file format - We support: MPEG4, MP4, MOV, AVI or WMV files. Supported file formats look better and avoid any sound sync problems.
[+] Follow the encoding instructions outlined below - Compress your video using these simple guidelines for the best viewing experience.

What NOT to do

[+] Do not upload only audio or image files - We do not accept just audio or image files. However, you can easily make a slideshow video with these files (using iPhoto, Final Cut Pro or most other photo management softwares) and upload the video of your slideshow.
[+] No DVD files - We can't process files types such as .WOB, .IFO and .BUP, which are not actual video files.
[+] Don't change the frame rate if it was shot at 25 or 30 fps - Video captured at 30 fps should be encoded at 30 fps. Video captured at 25 fps should be encoded at 25 fps. Video captured at 24 fps will look best encoded at 30 fps. Changing videos from their original frame rates can sometimes result in noticeably jerky, uneven motion or some other undesirable viewing experience. Please check your video before you upload it.

EXPORTING from iMovie, Final Cut Pro or QuickTime Pro

In order to ensure optimal upload quality use the encoding settings outlined below.

1) Export your video using QuickTime

[+] In iMovie, select Share > Export Using QuickTime
[+] In Final Cut Pro, select File > Export > Using Quicktime Conversion > Options
[+] In QuickTime Pro, select File > Export > Export: Movie to QuickTime Movie > Options

2) Configure your compression options:

[+] Enter a name for your file, and select "Movie to QuickTime Movie" from the Export dropdown.


3) Click "Options" and make the following changes to the Video settings:

[+] Compression Type: H.264
[+] Frame Rate: 30 or 25 is preferred.
[+] Data Rate: Automatic
[+] Key Frames: Automatic
[+] Frame Reordering: Unchecked


4) Make the following changes to Audio or Sound settings:

[+] Format: AAC
[+] Click "Show Advanced Settings" and choose "Constant Bit Rate" as encoding strategy.
[+] The section "Prepare for Internet Streaming" must be set to "Fast Start".


5) Change the video size to match your [vidi].

[+] Click on the "Size" button in the movie settings.
[+] Change "Dimensions" to "custom".
[+] Type in the dimensions to match your [vidi]:
- Horizontal 4.3" screen is 480x272 pixels
- Horizontal 2.4" screen is 320x240 pixels
- For vertical video, just swap the order of the numbers


6) Save your video.

[+] Review your settings and click 'OK'.


File Formats

[+] Supported file formats (for the best playback quality): .MP4, .MPEG4, .AVI, .WMV or .MOV


If you want the video to fit the player perfectly (without black bars or clipping of your video), please encode at these resolutions:

[4.3" screen] Horizontal: 480x272 pixels
[4.3" screen] Vertical: 272x480 pixels
[2.4" screen] Horizontal: 320x240 pixels
[2.4" screen] Vertical: 240x320 pixels
[trophy] Horizontal video only: 320x240 pixels

Video Compression Settings

[+] For best results, we recommend using the H.264 codec (sometimes referred to as MP4). Fortunately, almost every modern video editing software supports export of this format.
[+] Frame rate: 25, or 30 FPS. 
If you know at which frame rate you shot, it is best to encode at that frame rate. If you shot at 24 fps, encode your video at 30 fps. If there is an option for keyframes, use the same value you used for frame rate.
[+] Data Rate: This setting controls both the visual quality of the video and its file size. In most video editors, this is measured of kilobits per second (kbps). Use 1000 kbps for the highest-quality video. For the smaller videos, good results can be achieved at lower data rates. Ideally, your video should be compressed at the highest quality setting (highest data rate) you can get while keeping the file size at 200Mb or less. 

Audio Compression Settings

[+] Codec: AAC (Advanced Audio Codec)
For best results, we recommend using AAC for the audio compression.
[+] Recommended Data rate: 192 kbps.
 320 kbps is the highest quality audio data rate we support, yet you will still achieve good results using 192 kbps.
[+] Sample rate: 44.1 kHz or 48 kHz


If you are experiencing stalling, crashing, or your uploads just aren't working, please follow these easy steps to help improve your success. If you still have issues, please contact customer support.

[+] The best way to successfully upload video is to use the most up-to-date browser. The most recent versions of Chrome, Firefox, Internet Explorer and Safari all should successfully upload your videos. If you are using an older version, please upgrade.
[+] Try temporarily using a Chrome incognito window or Firefox Private Browse. This will temporarily exclude the use of browser extensions, which may interfere with communication between your computer and our servers.
[+] Try temporarily disabling any anti-spyware, anti-virus, or similar software you may have installed. These programs can sometimes interfere with your upload. When you have completed the upload, you can turn them back on.
[+] Try plugging your computer directly into your modem with an ethernet cable, rather than connecting wirelessly or through a router. This can significantly improve the stability of your connection.


If you have any questions, or are experiencing any difficulties, please feel free to contact us at This email address is being protected from spambots. You need JavaScript enabled to view it.